Política de envío

Shipping Policy for Kufeyeh.com

Thank you for choosing Kufeyeh.com. This Shipping Policy outlines important information regarding the shipment of your orders. By making a purchase on our website, you agree to comply with the terms outlined below.

1. Order Processing:

1.1 Processing Time:

  • Orders are typically processed within 1-5 business days. Please note that processing times may vary during peak seasons or promotions.

1.2 Order Confirmation:

  • Once your order is placed, you will receive an email confirmation with your order details. Please review this confirmation for accuracy and contact us immediately if there are any discrepancies. (Please check Junk mail if you didn't receive confirmation)

2. Shipping Methods:

2.1 Available Shipping Options:

  • We offer various shipping options, including standard and expedited shipping. The available options will be presented to you during the checkout process.

2.2 Delivery Time:

  • Delivery times vary depending on the selected shipping method and your location. Estimated delivery times will be provided at checkout, but normally in standard season; delivery may take from 2-12 days.

3. Shipping Costs:

3.1 Shipping Fees:

  • Shipping fees are calculated based on the selected shipping method, the weight of the items, and your delivery address. The total shipping cost will be displayed during the checkout process.

3.2 Free Shipping:

  • We may offer free shipping promotions, which will be clearly communicated on our website. Free shipping applies to qualifying orders as specified in the promotion, and also may appear during checkout.

4. Tracking Information:

4.1 Shipment Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use the provided tracking number to monitor the status of your shipment through multiple methods as follows: 
    1. Through chatbot found in standard chat section, by clicking the chat button in the right-bottom corner on Kufeyeh.com website, then choosing "Track my order", the chatbot will ask you about your order information (Order no. & Email), after submitting the requested info, you will receive a brief about your shipment status with a link for detailed information.
    2. Visiting "Track my order" page. You can find a link for it in the footer section or through search, after redirected, you have two options to track your order, first; is by submitting order no. and email, second; is by using Tracking number which was sent to you by email, then; click submit to get detailed shipment status.

4.2 Tracking Updates:

  • Please allow some time for tracking information to be updated by the shipping carrier. If you encounter any issues with tracking, contact our customer support team for assistance.

5. International Shipping:

5.1 Customs and Duties:

  • For international orders, please be aware that customs duties and taxes may apply. Customers are responsible for any additional charges imposed by their country's customs authorities.

5.2 Delivery Time:

  • International delivery times may vary, and delays may occur due to customs processing. Estimated delivery times will vary between 3 -14 days, and might be provided during the checkout process.

6. Contact Us:

  • If you have any questions or concerns about our Shipping Policy, please contact us at
    Sales@kufeyeh.com or Help@Kufeyeh.com. (Please check your you Junk mail if you didn't see our emails in your Inbox). 

By making a purchase on our website, you acknowledge that you have read and agree to this Shipping Policy.

Thank you for choosing Kufeyeh.com