Política de reembolso

Return Policy for Kufeyeh.com

Last Updated: 25/10/2023

Thank you for shopping at Kufeyeh.com. We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. This Return Policy outlines the terms and conditions for returning items purchased from our online store.

1. Eligibility for Returns:

1.1 Defective or Damaged Products:

  • If you receive a defective or damaged product, please contact our customer service team within 14 days of receiving the item. We will provide instructions on how to return the product or arrange for a replacement.

1.2 Change of Mind:

  • If you simply changed your mind about a purchase, we accept returns for a refund or exchange within 3 days of receiving item date. The item must be unused, in its original packaging, and in the same condition as when you received it.

2. Return Process:

2.1 Contact Us:

  • To initiate a return, please contact our customer service team at refund@kufeyeh.com. Provide your order number, the reason for the return, and any relevant details.

2.2 Return Authorization:

  • Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return the item.

2.3 Packaging:

  • Please ensure that the item is securely packaged to prevent damage during the return shipping process. Include the original packing slip or a copy of your order confirmation.

2.4 Return Address:

  • Ship the return to the address provided by our customer service team along with the RA number. We recommend using a trackable shipping service.

3. Refund Process:

3.1 Inspection:

  • Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in this Return Policy.

3.2 Refund or Exchange:

  • If the return is approved, we will process a refund to the original payment method or arrange for an exchange, depending on your preference, please note that some items are eligible for 15% restocking fees.

3.3 Processing Time:

  • Please allow 35 business days for the refund to be processed. The timing may vary depending on your payment method and financial institution.

4. Non-Returnable Items:

  • Certain items are non-returnable, including items that is less than 10$ in value. but we will compensate you other way. (contact us). Any exceptions to this policy will be noted in the product description.

5. Contact Us:

If you have any questions or concerns about our Return Policy, please contact us at Sales@kufeyeh.com

By making a purchase on our website, you acknowledge that you have read and agree to this Return Policy.

Thank you for choosing Kufeyeh.com